Guideline For Verification Documents
During your time as a customer, you will be required to upload documents to verify your identity, address and the payment method you used.
We highly recommend that you upload these documents at your earliest convenience so that your gaming experience is not interrupted.
Here's what we need from you:
Acceptable documents include:
Passport
ID Card (Government Issued, Police, Military etc.)
Your proof of ID document must:
- Be in colour
- Be valid
- Have a clear photo
- Have a signature
- Have no cut-off edges
Acceptable documents include:
Utility Bill (Gas, Water, Electricity, Telephone/Internet, Mobile, TV Subscription)
Certificate of Permanent Residence from the Municipality or Community
Valid Residence Permit
Your proof of address document must:
- Be in colour
- Be issued in your name
- Include your address
- Have been issued within the last 6 months
- Show logo of the company/bank/bureau
- Cover financial details that do not relate to the identification of residential address
If you choose to make a deposit with a bank card, we will require a copy of the card. This step is necessary only once per bank card used. If you continue to use the exact same card, you won't need to complete this step again.
Please provide the following:
Front of card
- Must be in colour
- The holder's name and expiry date must be visible
- Only the first 4 digits and last 4 digits of the card must be visible
- Cover the 8 middle digits of the card number
- Cover the 3-digit CVV security code
- Have no cut-off edges
Submitting your documents is an easy process and you need to do it only once. Simply upload them via the Cashier section when you log in. Additional document uploads are required only if you’ve used a new bank card, a new payment method or changed any of your personal information (e.g. address, name, etc.).
We check documents as quickly as possible, usually less than 12 hours. It could take longer if extra verification is needed, so if you haven’t heard from us within 48 hours, please contact customer support.
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At Regency Online Casino, we are deeply committed to promoting responsible gaming practices. We believe that gaming should be a fun and enjoyable experience for all players. To ensure this, we provide a range of tools and resources to help you maintain control over your gaming habits.
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The administrator of this website is the company Regency-SON Enterprises Limited, based in Cyprus, with Registration Number HE453149 and registered address: 16 Panteli Katelari Street, Nicosia, 1097, Cyprus. This website is supervised by the Hellenic Gaming Commission (HGC) and is operated by Regency-SON Enterprises Limited under a Type 2 license with number HGC-000049-LH, issued by the Hellenic Gaming Commission (HGC) on July 28, 2025, and valid until July 28, 2032.