Terms and Conditions

124-GR-N

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Version 1.0, Last Updated 06/08/2025

Terms and Conditions of Use

1. DEFINITIONS

The following terms, as used hereafter in the text below, when used with the first letter of each capitalized word, have the following meanings:

1. "Licence for the Conduct of Games of Chance via the Internet" or "License": The administrative license issued by the HCC for the Organization / Conduct of Games. There are only two types of licenses: a) Type 1 License for Online Betting and b) Type 2 License for Other Online Games.

2. "Suitability Licence" or "SL": The act of approving the Suitability of a person in accordance with the relevant provisions of the Gaming Regulation regarding the Suitability of Persons.

3. "Excluded Player": A Player who is not permitted to participate in Games of Chance, either on his own initiative or at the request of his legal guardian to the persons organizing and/or conducting such Games, or by court order or a justified decision of the Licensee.

4. "Anti-Money Laundering Authority": The Anti-Money Laundering Authority for the Prevention and Suppression of Money Laundering from Criminal Activities as set out in Article 47 of Law 4557/2018 (Government Gazette A’ 139), as in force from time to time.

5. "Unusual transaction or activity": The transaction or activity referred to in paragraph 15 of Article 3 of Law 4557/2018 (Government Gazette A’ 139).

6. "Notification": ": The written notification provided to the HGC regarding the License Holder’s intention to amend details, in accordance with decision number 79835 EX 2020/24.7.2020 of the Minister of Finance "Establishment of the Gaming Regulation for the Organisation and Conduct of Games of Chance via the Internet" (Government Gazette B' 3265, Correction of errors B' 4441). The amendment that is notified may be implemented after the lapse of ten (10) working days from the date of the Notification, provided that the HGC, within the above period, does not request additional information or express an opposing view.

7. "Conduct": The conduct of a game as referred to in case (iθ) of Article 25 of the Law. Where the concept of Conduct is provided for in the provisions of this Agreement, it shall also be understood to include the concept of Organisation, and vice versa.

8. "Organisation": The organisation of a game as referred to in case (iη) of Article 25 of the Law. Where the concept of Organisation is provided for in the provisions of this Agreement, the concept of Conduct is also understood, and vice versa.

9. "HGC" or "Authority": The Hellenic Gaming Commission.

10. "Player Electronic Account (PEA)" or "Your Electronic Account": the account referred to in case ie' of Article 25 of the Law.

11. "Website": The online site through which the Licence Holder conducts Games of Chance, belongs to the Licence Holder and must obligatorily have a domain name ending in .gr.

12. "Regulation" or "Gaming Regulation" means the decision of the Minister of Finance with number 79835 EX 2020/24.7.2020 (B' 3265), as amended and in force.

13. “Anti-Money Laundering Regulation”: refers to decision number 554/5/15.04.2021 (B’ 1633) of the Hellenic Gaming Commission, issued pursuant to the authorisation of point (f) of paragraph 3 of article 28 of Law 4002/2011.

14. "Suitability": The determination by the HCC or the Licence Holder of the qualifications and conditions for the issuance of a Licence and/or a Suitability Card in accordance with the provisions of the Gaming Regulation on the Suitability of Persons.

15. “Manufacturer”: The person who manufactures (indicatively studies, designs, assembles, produces, programmes TMKY) and in any way supplies to a Licence Holder any Technical Means and Materials and has been registered in the relevant register maintained by the HGC. (16) “Licence Holder” or “Holder”: The legal entity that provides Organisation and Conduct of Games of Chance services and to which a Licence for the conduct of Games of Chance via the Internet has been granted, in accordance with the provisions of the Law and the Regulation. Each Holder may be granted both types of Licences. In this Agreement, the term Licence Holder refers to REGENCY-SON ENTERPRISES LIMITED.

16. "Central Information System (CIS)": The entirety of the necessary hardware and software for the organisation, operation, conduct, monitoring, recording, control, and management at a central level of Games of Chance by the Licence Holder.

17. "Jackpot Function": Any fixed or progressively increasing value, or a combination thereof, awarded to Players, which is regulated by the Game Manufacturer or the Licence Holder, at the level of the Game, at the level of game interconnection, at the system level, or in any combination of the above.

18. "Other Online Games": According to case kb' of article 25 of the Law, these are games of chance such as casino games, poker and its variations, provided online and conducted either via live transmission or using a Random Number Generator.

19. "Means of Payment": any Money Transfer, debit card, credit card, prepaid card, electronic wallet (e-wallet), personalised device, cash, and any other means used by the Player for depositing and withdrawing amounts during the conduct of the Games, in accordance with the applicable provisions. 

20. "Money Transfer": Any transaction carried out via electronic means by a Payment Service Provider on behalf of a payer. The purpose is to make funds available to a beneficiary through a Payment Service Provider, regardless of whether the Payment Service Provider of the payer and that of the beneficiary are the same entity, including: a) credit transfer, b) direct debit, c) remittance services as defined in Law 4537/2018 (Government Gazette A’ 84), as well as d) transfers carried out using a payment card, for any type of electronic money or any other personalised device with similar characteristics and functionality, in accordance with the applicable provisions.

21. "Non-cooperative states": The countries and jurisdictions referred to in paragraph 3 of Article 65 of Law 4172/2013 (Government Gazette A' 167) as well as the countries listed in paragraph 3 of Annex II of Law 4557/2018 (Government Gazette A' 139).

22. "Law": Law 4002/2011 (Government Gazette A’ 180), as in force from time to time.

23. "Guidelines": The circular guidelines of the HGC regarding the implementation of the provisions of decision number 79835 EX 2020/24.7.2020. The Guidelines are binding within the context of the Authority's relations with the governed parties.

24. "Game Guide" or "Guide": The informational material posted on the Website by the Licence Holder in the Greek language, which includes, for each Game or group of Games, all the necessary information for Player Participation, the terms and rules of Game Conduct, as well as the payout/distribution table of winnings, where applicable.

25. "Certification Body": The certification body that operates a specialised laboratory (Test Lab) and has been recognised by the Hellenic Gaming Commission (HGC) in accordance with the Gaming Regulation on Suitability of Persons, or a certification body accredited in accordance with the applicable European and/or international standards, by the public limited company National Accreditation System S.A. (ESYD S.A.) or by accreditation bodies of other countries with which ESYD S.A. has signed a mutual recognition agreement.

26. "Terms": The terms of this Accession Agreement.

27. "Player" or "You" or any other reference in the second person: You, as a natural person, who is the counterparty of REGENCY-SON ENTERPRISES LIMITED.

28. "Gaming Activity": The entirety of the data related to Your Participation in Games of Chance.

29. "Gaming Session": The period from the moment the Player logs into the Player's Electronic Account until the moment they log out of it. The duration of the Gaming Session may not exceed 24 hours.

30. "Payment Service Provider": The credit institution or payment institution or electronic money institution that is established and operates legally in Greece or in another member state of the European Union or the European Economic Area, in accordance with the applicable provisions.

31. "Certification": The approval for the installation and commissioning of a Medical Device following confirmation by a Certification Body regarding compliance with the Technical Specifications or the documentation of the equivalence of the technical and operational characteristics of a Medical Device with these specifications.

32. "Personal Data Protection Policy": The corporate policy of the Licence Holder regarding personal data and information collected, particularly with respect to the manner in which data and information are collected, the purpose and legal basis for their processing, the way they are used, disclosed, stored and protected, the rights of data subjects, and the technical and organisational security measures.

33. "Beneficial Owner": The natural person on whose behalf the transaction or activity is conducted, in accordance with the provisions of paragraph 17 of Article 3 of Law 4557/2018 (Government Gazette A’ 139).

34. "Regulatory Framework": the entirety of legislative and regulatory provisions, the terms of licences, as well as the Guidelines of the HGC, which determine the conditions for the lawful Organisation and Conduct of Games of Chance within the Greek Territory.

35. "Adhesion Contract" or "Contract": The present contract entered into between REGENCY-SON ENTERPRISES LIMITED and yourself in order for you to legally participate in games of chance conducted online by REGENCY-SON ENTERPRISES LIMITED.

36. "Participation": The entry of the Player's details/options in each Game of Chance and its validation following payment of the corresponding fee.

37. "Partner" or "Affiliate": The person who collaborates with the Licence Holder to promote specific Games by placing links on their website, with the aim of attracting more players to the website of the advertised Licence Holder for the conduct of games of chance via the internet, who are subject to the provisions of Article 35 of the Law, have obtained a Suitability Licence from the HGC for this purpose, and are registered in the relevant Register.

38. "Technical Means and Material for Conducting Games" or "TMMG": The Certified, where required, means / material / machine, electronic / mechanical or electromechanical, and electronic programme (any kind of software or computerised system), which is used, directly or indirectly, for the Organisation and Conduct of Games and which is related to and/or affects and/or determines and/or monitors and records the outcome of the Games or, more generally, the conduct of the Games.

39. "Games of Chance" or "Games": The Other Online Games referred to in case kb' of article 25 of the Law, which may be lawfully organised and conducted within the Greek territory by the Licence Holder, via the Website.

40. "Responsible Gambling": The set of principles and obligations of the Licence Holder and the regulations of the Gaming Regulation and Guidelines of the HGC, which aim to ensure that every activity in the field of games of chance is conducted in accordance with the applicable provisions, in a socially responsible manner, in order to minimise the negative effects on Players from their Participation in Games of Chance.

41. "Suspicious transaction or activity": This refers to any transaction or activity for which there are reasonable indications or suspicions of an attempted or actual commission of the offences set out in Article 2 of Law 4557/2018 (Government Gazette A’ 139), or of the involvement of the Player or the Beneficial Owner in illegal activities, based on the assessment of the Player’s Activity data and the Player, such as the nature of the Player’s Activity, the category of Payment Method, the frequency, complexity and amount of the transaction, the use or non-use of cash, occupation, financial standing, transactional behaviour, reputation, history, and other elements significant for the characterisation of the transaction.

42. "REGENCY-SON": The company based in the Republic of Cyprus (16 Panteli Katelari, Diagoras Building, PO Box 1097, Nicosia) under the name "REGENCY-SON ENTERPRISES LIMITED", with company registration number in the Commercial Registry of the Republic of Cyprus (Department of Registrar of Companies and Intellectual Property) "HE 453149".

 

2. PURPOSE AND SUBJECT MATTER OF THE CONTRACT

1. The present Agreement is entered into between REGENCY-SON and yourself in order for you to participate legally in games of chance conducted online by REGENCY-SON. The subject of the Agreement is the establishment of the rights and obligations of the contracting parties (namely REGENCY-SON and yourself), in accordance with the Regulatory Framework.
2. You understand and accept that you are entering into this Agreement with REGENCY-SON, namely the company based in the Republic of Cyprus (16 Panteli Katalari, Diagoras Building, P.C. 1097, Nicosia) under the name “REGENCY-SON ENTERPRISES LIMITED”, trading as “REGENCY-SON”, with company registration number in the Commercial Registry of the Republic of Cyprus (Department of Registrar of Companies and Intellectual Property) “HE 453149”, with contact email: https://www.regencycasino.gr/. and with the following hyperlink as the Gaming Website for the Greek territory. REGENCY-SON is the holder of the Licence with the following details: HGC, HGC-000049-LH for Type 2 Licence for the Conduct of Other Online Games.
   The above Licence allows REGENCY-SON to conduct Other Online Games, as defined by Law (i.e. online casino games of chance, poker and its variations, provided online and conducted either via live streaming [live] or using a Random Number Generator), and is valid from 28/07/2025 until 28/07/2032. This single (1) Licence was granted by the HGC in accordance with the Law and the decision number 79835 EX 2020/24.7.2020 of the Minister of Finance (B’ 3265), as amended and in force. The present Agreement has been approved by the HGC pursuant to its decision No. 19/2/28.07.2025.
3. The purpose of this Agreement is to regulate your Participation in the Games in accordance with the applicable legislative and regulatory framework for the organisation and conduct of the Games. By accepting this Agreement, you unreservedly agree to comply with its Terms, the Personal Data Protection Policy, and the other company policies of REGENCY-SON related to Participation in the Games.
4. You can view the REGENCY-SON Personal Data Protection Policy at the following hyperlink Privacy Policy. You can view the other corporate policies of REGENCYSON at the following hyperlink . The website of the Hellenic Gaming Commission (HGC) is as follows: https://www.hgc.gov.gr/

CONCLUSION OF THE CONTRACT – AMENDMENT OF THE CONTRACT

1. The present Agreement has been approved by the HGC. Any amendment to this must be approved by the HGC; otherwise, REGENCY-SON will not post it on its Website.

2. This Agreement and any amendment thereto is concluded once with your acceptance of its Terms. Acceptance of this Agreement, as well as any amendment thereto, is carried out electronically, in an explicit manner that does not allow for dispute.

3. In the event of an amendment to this Agreement, REGENCY-SON will inform you accordingly upon your first login to your Electronic Account following the posting of the amended Agreement, making specific reference to the changes that have been made.

4. Acceptance of the amended Agreement is effected by your acceptance of its Terms, upon your first login to your Electronic Account following the posting of the amended Agreement.

5. In the event that you do not accept the amended Agreement, it shall be terminated and the relevant Terms regarding its termination shall apply, concerning the closing and settlement of transactions, in accordance with the provisions of decision number 79835 EX 2020/24.7.2020 of the Minister of Finance (B’ 3265), as amended and in force, the Anti-Money Laundering Regulation, and the applicable provisions.

 

4. CONDUCTED GAMES

1. The Games conducted by REGENCY-SON under the HGC Type 2 Licence with details HGC, HGC-000049-LH, for the operation of Other Online Games are as follows:
   a. Casino games, poker and/or its variations, which are conducted via live broadcast, in a Special Area (studio), with a live dealer, and the outcome of which is not determined by a Random Number Generator.
   b. Casino games, poker and/or its variations, the outcome of which is determined by a random number generator (Random Number Generator).
   c. Poker and/or its variations conducted peer to peer, either independently (poker cash games) or in the form of tournaments (poker tournaments).
2. For the Conduct of certain Games, REGENCY-SON collaborates with Manufacturers who are registered in the relevant register maintained by the HGC. The details of these manufacturers can be found in the following hyperlinks: (certifications.gamingcommission.gov.gr/publicRecordsOnline/SitePages/KataskevastesOnline.aspx ).
3. You understand that the specific rules for conducting each individual Game or category/group of Games operated by REGENCY-SON are included in the Game Guide, which you can read at the following hyperlink. Details such as the rules of the Game, the categories of winnings, the odds of winning, the method of determining the winning outcome, the minimum and maximum Participation amount, where applicable, the payout multipliers, the commission (rake) that may be withheld by REGENCY-SON for Participation, the method of calculating tax on winnings for an individual Game or Group of Games, the terms of jackpot operation, the method of display, etc., are all described in the Game Guide.
4. You understand that your Participation in the Games entails the unconditional acceptance of the applicable, aforementioned, Game Guide, which you can read at the following hyperlink, where you can also find more information for each Game or category/group of Games.

5. PARTICIPATION IN THE GAMES

1. Creation of an Electronic Player Account
   In order to acquire the right to participate in the conduct of Games of Chance via the internet provided by REGENCY-SON, you must be a natural person, have accepted the Terms of this Agreement, and REGENCY-SON must create an Electronic Player Account for you. For each Player, a unique Electronic Account is maintained by REGENCY-SON, and you participate in the Games of REGENCY-SON exclusively with this Account. The creation of multiple Electronic Accounts for the same Player and the management of the Electronic Account from third parties, are prohibited.
   To create an Electronic Player Account, you must complete the relevant registration application available on the REGENCY-SON Website. Before filling out the registration application, we recommend that you carefully read the Terms of this Agreement, so that you are informed, among other things, about the following:

1. The information you are required to provide for the creation of an Electronic Player Account, in accordance with the provisions of the Anti-Money Laundering Regulation and the corporate policy of REGENCY-SON, including the place, time and method of submission. You can find this information at the following hyperlink.
2. That REGENCY-SON is required to consult the register of excluded persons, which is maintained by both REGENCY-SON and the HGC, in order to verify that you, who have applied to create an Electronic Account, are not registered in it, and that the request to create an Electronic Account will be rejected if it is found that you are registered in the register of excluded persons.
3. For the warranties that you are required to make in order to create a Player Electronic Account, such as, in particular, that:  
      i. You have full legal capacity and there is no other impediment to your Participation in the Games.
     ii. You have reached the age of 21.
    iii. Your participation in the Games is a free and independent personal choice and takes place without any inducement or encouragement.
    iv. You are obliged to use your Electronic Account exclusively and only for your own account and not on behalf of a third party.
     v. You are obliged to inform REGENCY-SON, without undue delay, in the event of any change to the personal information provided at the time of your registration and/or subsequently.
    vi. You have the required software and hardware to use the services and to receive updates and notifications from REGENCY-SON.
4. That, upon entering into this Agreement, you acknowledge, fully understand and accept that you will not be permitted:
      i. To create and/or use more than one Electronic Player Account.
     ii. To use third-party financial transaction means, such as, indicatively: a bank account and/or debit and/or prepaid card, etc.
    iii. To make use of the services provided by REGENCY-SON outside the Greek territory. 
    iv. To attempt Participation while you are in a state of temporary suspension or exclusion.
     v. To attempt or participate in collusions ("match-fixing", "conspiracies", etc.) or to engage in unfair practices.
5. That upon entering into this Agreement, you acknowledge, fully understand and accept that:
     i.   In order to access and operate your Electronic Account, you are required to use a unique Username, in combination with a secret Password. This combination of credentials is                unique to you, is used for your identification, serves as proof of use of the services provided by REGENCY-SON, and confirms your acceptance of the Terms of this Agreement.              Subject to any additional identification or security measures that may be required when conducting monetary electronic transactions by payment processors or by REGENCY-                SON’s software, it demonstrates your intention to carry out transactions in your name and confirms that your Participation in the Games is solely the result of your own will,                  without encouragement or inducement from any third party.
    ii.  You must keep the details you use to access your Electronic Account secure, use them confidentially, change them periodically, and notify REGENCY-SON without undue delay as          soon as you become aware of their loss or unauthorised use.
   iii.   You are required to modify the login details for your Electronic Account whenever this is requested by REGENCY-SON, in accordance with the security policy.
   iv.   The process of verifying your identity is repeated by REGENCY-SON whenever there are doubts regarding the validity, accuracy and/or completeness of the information provided.
    v.   REGENCY-SON, in a consistent and systematic manner, implements due diligence measures in accordance with the provisions of Law 4557/2018 (as in force from time to time),             the Anti-Money Laundering Regulation, and its corporate policy. It may take any appropriate measure, including blocking your Electronic Account, refusing to provide services or         payments, or issuing a profit certificate, in the event that the terms of your identification and verification have not been satisfied, or if, based on the data, risk analysis, policy, and         tools it applies, it determines or has serious indications or suspicions that Suspicious or Unusual Transactions have been carried out, are being carried out, have been attempted,           or are being attempted.
   vi.   REGENCY-SON reserves the right to refuse the provision of services, payments, or the issuance of a profit certificate if it is established that you are a national of a country                      designated by the European Commission as high-risk for money laundering and terrorist financing or belong to Non-Cooperative Countries, or if you are included in                              corresponding lists of the Authority, the competent police, administrative and judicial authorities, where such lists exist and are accessible by the Obliged Entities, as well as in the        relevant registers concerning restrictive measures of the Hellenic Gaming Commission, or following a prosecutor’s order or a Directive from the Anti-Money Laundering Authority. vii.  REGENCY-SON uses specialised systems and tools to verify Players’ details, which include the identification of the technical means and devices used for Participation, as well as              any other appropriate means, including the compilation and evaluation of patterns of Gaming Activity.
   viii. REGENCY-SON may implement systems and procedures for “strong player identification” (Two Factor Authentication, Strong Customer Authentication – 2FA, SCA), of equivalent strength and effectiveness to those provided for in Directive (EU) 2015/2366, using two or more elements relating to knowledge (an element known only to the user) and possession (an element held only by the user), as well as a unique physical characteristic (an element the user is), which are independent in such a way that the breach of one does        not compromise the reliability of the others.
   ix.   REGENCY-SON provides You, through Your Online Account, with full access to information regarding the Account balance, the history of Gaming Activity, including Participations, winnings and losses, deposits and withdrawals, as well as other transactions that have taken place during Participation.
    x.   The files and data relating to your details, your Gaming Activity, and the transactions you carry out through your Account are retained by REGENCY-SON for ten (10) years and are available to the HGC as well as any other authority acting within the scope of its responsibilities, in compliance with the provisions on the Protection of Personal Data and based on the relevant terms of this Agreement and the REGENCY-SON Personal Data Protection Policy.
   xi.   Transactions that exceed the respective monetary limits set by the Anti-Money Laundering Regulation are carried out only if it is confirmed, prior to the transaction, that the payment account you declare truly belongs to you.
   xii.  REGENCY-SON takes appropriate measures to manage and reduce operational and security risks related to the services it provides and, in this context, implements effective incident management procedures, including the identification and classification of major incidents pertaining to operations and security.
   xiii. REGENCY-SON bears no responsibility for any damage that may be caused due to your act or omission, which may lead to improper or incorrect use of your Electronic Account.
   xiv. The data and information provided to Players through the Player Electronic Account and the Website, such as, indicatively, Entries, odds, results, account balance, player behaviour data, etc., are provided solely for the personal use of the Players, and the distribution or commercial exploitation of such information is strictly prohibited.
   xv.  The information and data provided by REGENCY-SON do not constitute advice or recommendations to encourage or prompt any person to participate in the Games conducted.
   xvi. You are prohibited from using the services for any purpose other than Participation.
   xvii. In order to make your visit to the website user-friendly, REGENCY-SON monitors traffic using identification files (cookies), which it receives from your browser or the REGENCY- SON software (client software). In any case, you have the option to refuse the placement and/or continued transmission of information contained in cookies, except for those which, in the reasonable judgement of REGENCY-SON, are required for the lawful, proper, and efficient provision and use of its services.

5.2 Player Electronic Account Statement

This section of the Agreement includes the Terms of the Agreement that describe the status your Electronic Account may enter, the reasons why the Electronic Account may be placed in this status, and the consequences that this status has on the operation of the Account. The following Player Electronic Account statuses are distinguished:

1. Temporary Electronic Account
   You understand the following:
   a. Upon its creation, Your Electronic Account is set to "Temporary" status, until the required information is submitted and verified, in accordance with the provisions of the Anti-Money Laundering Regulation, by which it must be verified that:
        i. The details of the person for whom the Electronic Account was created correspond to a real individual.
       ii. The person for whom the Electronic Account was created is the same as the one who applied for its registration.
      iii. The person for whom the Electronic Account was created is indeed the person whose details have been submitted, in accordance with requirement aa’.
   b. For as long as the Electronic Account is in a "Temporary" status, You: 
        i. Cannot deposit amounts that, in total, exceed the applicable limit for this case as stipulated in the Anti-Money Laundering Regulation.
      ii. You cannot make withdrawals of amounts, in accordance with the provisions of the Anti-Money Laundering Regulation.
   c. If your Electronic Account is not finalised within the deadline stipulated in the Anti-Money Laundering Regulation, REGENCY-SON will place your Electronic Account in a "Blocked" status, will cease to accept transactions with you, and will set a deadline of thirty (30) days from the date of "Blocking" for you to take the necessary actions and provide the required documents for the certification and verification of your identity. If you provide the requested documents, REGENCY-SON will reactivate your Electronic Account. If the above deadline passes without action or the documents you have provided remain insufficient, REGENCY-SON will close your Electronic Account, settling its transactions with you in accordance with the provisions of the Anti-Money Laundering Regulation.
   
   
2. Inactive Electronic Account
   You understand that according to Decision No. 79835 EX 2020/24.7.2020 of the Minister Finance (B’ 3265), as amended and in force, in the case of continuous absence of your Participation for a period of twelve (12) months, your Electronic Account will be set to "Inactive" status. At least thirty (30) days before your Electronic Account is set to "Inactive" status, you will be notified that your Account is about to be set to this status, as well as about the following:
   a. That for as long as your Account has been set to "Inactive":
        i. Your participation in the Games is not permitted.
       ii. REGENCY-SON may impose maintenance fees on the Account, which will amount to five (5) Euros per month, provided that your account has a positive balance. 
      iii. You will continue to have access to the management of your Account and to all the data and information included in or relating to it, as well as to the services provided by REGENCY-SON, with the exception of the Participations.
   b. That if a period of twelve (12) months passes from the time your Account is placed in “Inactive” status, during which your Account has not been activated or, although it has been activated, there have been no Participations, REGENCY-SON will close your Account and terminate the contractual relationship with you.
   c. That provided you make at least one Participation during the period up to the completion of twelve (12) months, the status of your Account will be changed from "Inactive".
   d. That after your Account is set to "Inactive" status, you have the following options:
       i. You may request the closure of your Account and the termination of your contractual relationship with REGENCY-SON by withdrawing any credit balance from your Account, after the deduction of any maintenance fees that have been imposed.
      ii. You may request the activation of your Account and the reinstatement of the ability to participate. You understand, in this case, that REGENCY-SON is obliged, based on the information it holds, its risk analysis, the policy it applies, and the tools at its disposal, to assess whether the reinstatement of your Account to its previous status requires the repetition of the identity verification process, in accordance with the provisions of the Anti-Money Laundering Regulation.
   
   
3. Blocking of Electronic Account
   You understand that REGENCY-SON sets your Electronic Account to "Blocked" status:
   a. In the event of your temporary self-exclusion or temporary exclusion from the Games.
   b. Following a prosecutor's order.
   c. At the discretion of the HGC, if, based on the information available to the Authority, it is deemed necessary to “Block” your Account for reasons of ensuring the integrity of the conduct of Games and maintaining public order.
   d. In the reasoned judgement of REGENCY-SON, provided that, based on the data, risk analysis, corporate policy and the tools it applies, it determines or has serious indications or suspicions that Suspicious or Unusual Transactions have been carried out or are being carried out or have been attempted or are being attempted, or that the integrity of the Games has been or is being compromised.
   In this case, REGENCY-SON is required to take the necessary actions in accordance with Law 4557/2018 (A’ 139) and the Anti-Money Laundering Regulation.
   e. Provided that, in the reasoned judgement of REGENCY-SON, you are exploiting an error, gap, flaw or mistake on the Website, in the REGENCY-SON software or in any of the Games, which is not due to intent or gross negligence on the part of REGENCY-SON.
   f. If REGENCY-SON (on the basis of actual and reasonable evidence) discovers or has reason to believe or suspects that you are involved in practices of cheating, collusion, team play, game manipulation, or any kind of unethical play (collectively referred to as “Unethical Play”). Participation in or attempted participation in Unethical Play, either by you and/or between you and any other player (such as, for example, by sharing poker hole cards or by playing less aggressively against a teammate (also known as “soft playing”) or by any other method) is strictly prohibited. In addition to the Suspension of your Electronic Account, if REGENCY-SON suspects Unethical Play, it is entitled to restrict the ability to seat at a table and/or to prohibit players from playing at a specific poker table or in a specific tournament, including prohibiting two or more players from playing together at the same table or in the same poker tournament.
   g. If you provide incorrect or misleading registration information.
   h. If it is found that your Electronic Account is being used by a third party or that you are using the Electronic Account of a third party.
   i. If REGENCY-SON has objective and valid evidence that your Electronic Account is being used in a fraudulent, dishonest, or criminal manner.
   j. If you use a stolen, forged or otherwise unauthorised means of payment in connection with your Electronic Account.
   k. If you breach any term of paragraph 5.1. "c" or "d" above.
   l. If you have allowed or tolerated someone else to use your Electronic Account, or when REGENCY-SON otherwise (on the basis of actual and reasonable data) has reason to believe that the security of your Electronic Account has been compromised.
   m. If you are using someone else's Electronic Account or when REGENCY-SON otherwise has reason to believe that you have breached the security of someone else's Electronic Account.
   n. If you publish illegal, indecent, racist, obscene, offensive, threatening, defamatory or otherwise unlawful material via the Website (including content expressing bigotry or hatred), including through the use of the chat function and/or the player images function, or if you engage in any kind of aggressive, threatening or unlawful behaviour in your interactions with REGENCY-SON staff and/or with other players.
   o. If you breach the Manufacturers’ terms and conditions (as may be referred to in the Games Guide) or these Terms in any material way.
   p. In any case, placing an Electronic Account in a "Blocked" status is an extremely restrictive measure and will be imposed by REGENCY-SON sparingly and only for reasons that sufficiently justify the necessity of resorting to this measure, and not in a pretextual or abusive manner. Furthermore, REGENCY-SON informs you that: 

    i. You are not permitted to participate in the Games or deposit funds into your Electronic Account while it is in a "Blocked" status.
   ii. No fees are imposed on Electronic Accounts that have been placed in a "Blocked" status.
  iii. The "Block" is lifted when the reasons for its imposition no longer exist.
  iv. If the "Block" has not been lifted within twenty-four (24) months from the date it was applied, REGENCY-SON will close your Electronic Account and terminate the contractual relationship with you.
  v. In the event that, upon the imposition of a "Block" on an Electronic Account that is not of a temporary nature, there are Participations that have not yet been settled, their settlement will take place as follows: REGENCY-SON will pay you any remaining balance from your deposits. All Participations that have not been settled at the time of the Restriction will be cancelled.
  vi. In the event that, upon the imposition of a "Block" on an Electronic Account that is not of a temporary nature, you submit a withdrawal request, your request will be handled as follows: REGENCY-SON will pay you any remaining balance from your deposits. All Bets that have not been settled at the time of the Block will be cancelled. Your request will be accepted, unless the withdrawal is contrary to the Regulatory Framework or the Anti-Money Laundering Regulation or specific Directives of the HGC and/or the legally competent bodies and authorities.

REGENCY-SON makes the decision to impose a "Block" based on objective, valid data and methodology, and with sufficient justification. In any case, it imposes a "Block" on your Account when it has received an order to freeze your Account or specific instructions to this effect from the HGC and/or the legally competent bodies and authorities.

Particular attention will be given by REGENCY-SON in cases where a "Block" is imposed on your Account, suspecting its use not by you but by third parties (account takeover), based on device or IP address detection tools, tools for identifying and evaluating patterns of Gaming Activity, submitting queries to the Player to verify personal use of their Electronic Account, etc., or a combination of the above.

Participations using different access devices from different IP addresses do not constitute evidence that the Account has been used by a third party; however, a clear indication may be established, especially when it is found that the use of different devices occurs within the same or a short period of time from different geographical locations. To this end, REGENCY-SON may determine whether or not the Account is being used by you by applying additional methods of verifying the Player’s identity (e.g. Two Factor Authentication, Strong Customer Authentication - 2FA, SCA, etc.). Additionally, REGENCY-SON may require you to declare the devices you use for your Participation in the Games and inform you that it will not accept transactions via devices that have not been declared.

Similarly, the differentiation of patterns of Gaming activity does not constitute sufficient proof or adequate indication that your Electronic Account is being used by a third party. REGENCY-SON is required to assess the degree of differentiation of a pattern, in combination with the specific details and particularities of each case, in order to be able to reasonably claim that your Account is or was being used by a third party. Thus, for example, the mere fact that a Player decided to significantly increase their Participation amount, without this increase being considered unusual according to common experience, or to choose a different type of Game, etc., does not sufficiently justify the imposition of a “Block” status, unless there are also other factors present, the combination of which allows REGENCY-SON to substantiate, with the required accuracy, adequacy, completeness, and reasoning, its claim that your Account is or was being used by a third party.

4. Closed Electronic Account
Regency-SON will close your Account and set it to "Closed" status, in accordance with decision number 79835 EX 2020/24.7.2020 of the Minister of Finance (B’ 3265), as amended and currently in force, in the following cases:
a. Immediately upon submission of your request to close your Account.
b. Upon the lapse of thirty (30) days from the expiry of the deadline for completing the certification and verification of your identity, if the documents you have submitted have not been confirmed, in accordance with the provisions of the Anti-Money Laundering Regulation.
c. Immediately upon submission of a request for an indefinite exclusion from the Games.
d. Provided that it ascertains or has reasonable, justified and strong indications that part or all of the information you provided for the creation of your Electronic Account is false or inaccurate.
e. Provided that twelve (12) months have passed since your Account was set to "Inactive" status.
f. Provided that twenty-four (24) months have elapsed since your Account was placed in a "Suspended" status.
g. In the event of a breach of the Terms of this agreement and/or the Regulatory Framework. REGENCY-SON will not close Your Account invoking vague or unclear reasons and will make the relevant decisions with justification, based on data that objectively substantiates its decision to close Your Account.


You understand that:
a. You are not permitted to create a new Electronic Account before twelve (12) months have passed since the closure of your Electronic Account, and that the above prohibition does not apply in the case of (b) above, provided that the aforementioned case (d) does not apply.

b. Upon the closure of your Electronic Account, the contractual relationship between REGENCY-SON and yourself is terminated, and all records of your transactions and Participations carried out using your Account, as well as any other information or data held by REGENCY-SON on the occasion of and in execution of the parties’ obligations within the framework of the contractual relationship, shall be retained by REGENCY-SON in the form, manner, and for the period provided for in decision number 79835 EX 2020/24.7.2020 of the Minister of Finance (B’ 3265), as amended and in force, and in accordance with the applicable provisions.

c. If there is a credit balance in your Electronic Account that is being closed, in accordance with the provisions of decision number 79835 EX 2020/24.7.2020 of the Minister of Finance (B’ 3265), as amended and in force, REGENCY-SON will remit this balance into your declared Account as soon as possible and, in any case, within three (3) working days after the closure of your Electronic Account, subject to the provisions of the Anti-Money Laundering Regulation.

d. In the event that, upon the closure of your Electronic Account, your Account is in a "Temporary" status, any winnings will not be paid to you and REGENCYSON will settle the credit balance of your Account, in compliance with the provisions of the Anti-Money Laundering Regulation.

e. In the event that, upon the closure of Your Electronic Account, REGENCY-SON knows or has serious indications or suspicions that the funds in Your Account, regardless of their amount, constitute or are related to the proceeds of illegal activities or are connected to the financing of terrorism, it shall apply the relevant provisions set out in Law 4557/2018 (Government Gazette A’ 139) and in the Anti-Money Laundering Regulation.

5.3 Limits and Restrictions of Gaming Activity

This section of the present Agreement describes the Limits imposed on Gaming Activity. The Limits are set either in the context of compliance with the provisions of decision number 79835 EX 2020/24.7.2020 of the Minister of Finance (B’ 3265), as amended and in force, and the Guidelines of the HGC, or due to a specific provision established by more specific Terms of this Agreement. The following types of limits are distinguished:

1. Limits set by the Player (You):
   The limits set by You, in accordance with the provisions of decision no. 79835 ΕΞ 2020/24.7.2020 of the Minister of Finance (B’ 3265), as amended and in force, and this Agreement, are as follows:
   a. monetary limit, regarding the maximum deposit amount (deposit limit)
   b. monetary limit, regarding the maximum loss amount (loss limit), and
   c. time limit, regarding the maximum Participation time in Other Online Games whose outcome is determined by the use of a random number generator (Random Number Generator).

You understand the following, regarding the functionality and the purpose of setting the above limits:
a. That you are obliged to set the above limits, in accordance with decision number 79835 EX 2020/24.7.2020 of the Minister of Finance (B’ 3265), as amended and in force, and the Principles of Responsible Gaming.
b. That you must set limits, guided by prudent gaming behaviour appropriate to your abilities and being aware of the risks involved in your engagement with Games.
c. That you may modify the above limits after the period for which they were set has elapsed, with the exception of making existing limits stricter, which applies immediately.
d. That you will be notified with an informational message from REGENCY-SON as soon as you exceed 80% of the respective limit, in accordance with the provisions of decision number 79835 EX 2020/24.7.2020 of the Minister of Finance (B’ 3265), as amended and currently in force.
e. That in the event your Participation is suspended due to reaching the maximum time limit of your Participation (time limit), you are not permitted to participate in the Games for the remaining period until the expiry of the time limit.
f. That in the event that, with your upcoming Participation, you exceed the maximum loss limit, you are permitted to continue your Participation, provided that, with the placement you make, you do not exceed the maximum loss limit that has been set.
g. That the above time limit, i.e. the maximum duration of Your Participation (time limit), is set at the level of a day, from 00:00:00 to 23:59:59 of the same calendar day, or a week, from Sunday to Saturday, or a month, from the first to the last day of the month.
h. The period of your Participation is counted as the time of active Participation in the Other Online Games, the outcome of which is determined by the use of a random number generator (Random Number Generator). The time you spend on the Website and/or connected to the special client software of REGENCY-SON, without active participation in the Games (e.g. placing a bet, “wagering”, etc.), is not counted towards the calculation of the maximum Participation time limit.

You, by registering and accepting this Agreement, are required, even before participating in the Games, to set a specific value of your choice for each limit. The option "No limit" is not permitted. REGENCY-SON ensures that you can enter your desired value for each limit. In cases where default values are used, the range of these values is structured in such a way as to provide you with as many options as possible, while also ensuring that the limit-setting system is user-friendly and functional. If you wish to set a value that is not included among the options, REGENCYSON will inform you of the available value that is closest to your desired one. If rounding of values is required, this is carried out to the nearest integer, according to the condition i≤0.4, i≥0.5, where (i) refers to the units, tens, hundreds, or thousands digits for which rounding is required.

With regard to the modification of a limit, this takes place after the period for which the specific limit was set has elapsed, unless it is a modification to a stricter limit, in which case it is applied immediately. Thus, you understand, for example, that if you set a limit on a monthly basis and then modify this limit, the modification will be applied from the 1st day of the month following the one in which you modified the specific limit, unless it is a modification to a stricter limit, in which case it is applied immediately. Similarly, if you set a limit on a daily or weekly basis and then modify this limit, the modification will be applied, respectively, from the next day after you modified the specific limit or from the 1st day of the week following the one in which you modified the specific limit, unless it is a modification to a stricter limit, in which case it is applied immediately. 

 2. Limits defined by decision number 79835 EX 2020/24.7.2020 of the Minister of Finance (B’ 3265), as amended and in force:

The limits defined by decision no. 79835 ΕΞ 2020/24.7.2020 of the Minister of Finance (B’ 3265), as amended and currently in force, are as follows:
a. The twenty-four (24) hour limit of the maximum duration of the Gaming Session.
YYou understand that this specific time limit operates, is calculated, and applied independently of the maximum Participation time limit, and that these two limits should not be confused with each other. For the calculation of the twenty-four (24) hour maximum duration limit of the Gaming Session, the time is counted from the moment you access the Website or the REGENCYSON gaming client software using your registration details (log in), and the time is calculated regardless of whether you are Participating in the Games, simply browsing the Website, or remaining connected to the gaming client software.
b. The limit of twenty (20) euros as the maximum Participation amount in Other Online Games whose outcome is determined by a random number generator (RNG).
You understand that this specific limit applies per Game Cycle and its calculation is based on the minimum Participation unit (“stake”, “denomination”).
c. The limit of one hundred and forty thousand (140,000) euros, as the maximum monetary amount of winnings in Other Online Games whose outcome is determined by a random number generator.
You understand that this specific limit applies per Game Cycle and, for its calculation, all additional game rewards that are permitted to be provided (e.g. Bonus rounds) are aggregated, excluding any awarding of the Jackpot Feature.
The limit of five hundred thousand (500,000) euros as the maximum reward amount that may be awarded by a Jackpot Operation.
You understand that this specific limit does not apply to prizes in poker games and/or their variations that are conducted in the form of tournaments (poker tournaments).

3. Limits and restrictions set by REGENCY-SON.

REGENCY-SON may set individual limits on the amount of Participation and the maximum amount of winnings per Bet or other Game, up to the level provided each time in decision number 79835 EX 2020/24.7.2020 of the Minister of Finance (B’ 3265), as amended and in force. The types or categories of these limits are specified in the Gaming Guide (which you can view at the following hyperlink, and may relate to one or more of the following:
a. Participation Fee Limit. The participation amount limit applies to all players.
b. You understand that REGENCY-SON has the right to unilaterally restrict your Gaming Activity (participations, payout of winnings) and/or your transactions (withdrawals), if it deems that there is a risk of illegal activities being carried out, based on factors such as the level of financial risk, the type of game of chance, the frequency of your participations, the frequency and amounts of withdrawals from your Account, the level of expected returns, your characteristics and attributes (such as, for example, profession, financial standing, gaming behaviour, reputation, background, data and information on the basis of which it is reasonably assumed that you or your relatives or persons closely associated with you may influence the outcome of already offered markets, your relationship with other Licence Holders), strong indications of the creation of unfair collusion between Players, information and data that reasonably question the integrity of an offered market, etc.
c. You understand that REGENCY-SON has the right to restrict Gaming Activity (participations, payout of winnings) and/or transactions (withdrawals) during the implementation of the reward/loyalty programmes it operates (loyalty programs), in accordance with the rules of these programmes and provided that the Player participating in these programmes has been fully informed of the rules and has given prior consent to their application.
d. You understand that REGENCY-SON has the right (as well as the obligation) to restrict your Gaming Activity (participation, payout of winnings) and/or your transactions (deposits/withdrawals), within the framework of implementing the Principles of Responsible Gaming, if the information available indicates that you are exhibiting problematic gaming behaviour.

5.4 Rewards – Loyalty Programs
You understand that:

1. REGENCY-SON may reward Players by implementing reward/loyalty programmes, the terms and conditions of which are formulated and promoted in compliance with the provisions of decision no. 79835 EX 2020/24.7.2020 of the Minister of Finance (B’ 3265), as amended and in force.
2. The terms and conditions of each programme apply in the same way to all Players who meet the specific eligibility criteria for participation in the programme or any of its individual parts.
3. REGENCY-SON may at any time abolish or modify any programme for any reason it deems appropriate, at its sole discretion.
4. REGENCY-SON will not alter, through subsequent rules, the reward of a Player that has already been granted.
5. REGENCY-SON may modify or revoke the reward that has already been granted if it is proven that you received this reward by mistake or fraudulently, knowing that you do not meet the requirements, or if there are serious indications that the reward was granted on the basis of transactions and/or Participations and/or practices carried out in violation of the law, good business and transactional ethics, decision number 79835 EX 2020/24.7.2020 of the Minister of Finance (B’ 3265), as amended and in force, and the Anti-Money Laundering Regulation.
6. Loyalty/loyalty programs are subject to our General Terms and Conditions: here.

5.5 Jackpot Function
You understand that:

1. The Jackpot Function is any fixed or progressively increasing value or combination thereof awarded to Players, which is regulated by the Game Manufacturer or REGENCY-SON, at the level of the Game, the interconnection of Games, the system level, or any combination of the above.
2. The joint Operation of a Jackpot by two or more Licence Holders is not permitted.
3. The maximum reward limit that may be granted by a Jackpot Operation cannot exceed the amount of five hundred thousand (500,000) euros, and any amount exceeding the aforementioned limit that has been accumulated based on Player Participation must be obligatorily transferred to another Jackpot Operation.
4. In any case of reduction of the amount accumulated based on Player Participation or abolition of a Jackpot Function, the amount of the reduction or the amount accumulated based on Player Participation at the time of abolition must be obligatorily transferred to another Jackpot Function within three (3) months from the date of reduction or abolition.
5. . A Player who wins will be informed about the payout of a Progressive Jackpot Feature prize continuously and until the end of the ongoing Game.
6. Information regarding the awarding of a Progressive Jackpot prize will be provided to all Players participating in this feature at the time of the win, in a manner that is understandable to you and regardless of the device you use to access your Online Account.
7. Information regarding the amount of the Progressive Jackpot, as it has been determined after the awarding of the prize, will be provided to all Players participating in the Jackpot Function at that time, regardless of the means each Player uses to access their Online Account.
8. In cases where a Progressive Jackpot Feature must be terminated (e.g. malfunction, loss of connectivity, unexpected shutdown), Players will be given a clear indication that the Progressive Jackpot Feature is not operational due to imminent termination and cannot be won.
9. The reactivation of a Progressive Jackpot Mode from a suspended state will be carried out with exactly the same parameters as they were before the suspension.
10. If the Progressive Jackpot Feature operates in conjunction with another Game (e.g. base game) and the return to player requirement is only met when Progressive Jackpot contributions are included, the other Game is only provided when the Progressive Jackpot is available.
11. With the Game Guide, which you can view at the following hyperlink, you can find information regarding the Jackpot Features and, in the case of a Progressive Jackpot Feature, at least regarding:
       i. The maximum prizes and/or time limits that may exist for Progressive Jackpot Functions.
      ii. The manner in which the Progressive Jackpot Feature is funded and determined.
     iii. Whether there is a minimum Participation amount required for a Player to win a prize from a Progressive Jackpot Feature.
     iv. The rules that apply to simultaneous wins and payments, in the event that multiple wins of a Progressive Jackpot Feature occur at approximately the same time and there is no              way to know which Jackpot happened first.

5.6 Responsible Gambling, Responsible Gaming
You understand that REGENCY-SON implements the Principles of Responsible Gaming, based on a consistent and coherent strategy developed with the aim of minimising the negative impacts on Players from their Participation in Games. Within this framework, you understand that REGENCY-SON:

1. Ensures that the Organisation and Conduct of Games is reliable and secure, in accordance with the rules of public order, the public interest, and the applicable regulatory framework, and also that, during the conduct of the Games, individuals under the age of 21 are excluded, vulnerable social groups are protected, and public health, safety, legality, and the transparency of transactions are not put at risk.
2. Monitors and is continuously updated on developments regarding the Principles of Responsible Gaming and problematic gaming, and utilises the findings of contemporary research in this field.
3. It provides on its Website a dedicated section with information about Responsible Gaming (which you can find here, where you can find, among other things, information regarding the minimum age required to participate in the Games, how participation decisions should be made, what the Principles of Responsible Gaming are, what constitutes problematic gaming behaviour, what the harmful consequences and risks of excessive exposure to Games are, the toll-free telephone number for support and counselling services, etc.
4. It develops a specific methodology and assessment tools for Player Activity for each Player participating in the Games it conducts, in order to identify and classify the risk of a Player’s usual Gaming Activity developing into problematic gaming behaviour.
5. Discreetly and confidentially encourages Players to participate in the Games according to their financial means.
6. Discreetly and confidentially encourages Players who show signs of problematic gaming behaviour to take regular breaks from the Game (cooling-off) or to temporarily abstain from Participation in the Games for twenty-four (24) hours, in accordance with the provisions of decision no. 79835 EX 2020/24.7.2020 of the Minister of Finance (B’ 3265), as amended and in force.
7. Discreetly and confidentially encourages Players who exhibit problematic gambling behaviour to proceed with their temporary or indefinite self-exclusion, in accordance with the provisions of decision no. 79835 EX 2020/24.7.2020 of the Minister of Finance (B’ 3265), as amended and in force.
8. It provides Players and any interested parties with self-assessment tools (tests) regarding their attitude towards Games, which you can find here), and encourages them to assess this attitude, while also informing them that:
   
      i. The test is anonymous and accessible to everyone, and anyone can take it without the need to sign up or log in to the Website.
     ii. Any interested party may take the test at any time and as many times as they wish.
    iii. The test is conducted in a fully automated manner and the processing of the answers provided to the individual concerned is strictly limited to what is necessary for the production of the results, which are available exclusively to the person carrying out the self-assessment and are not collected, stored, made available, or otherwise processed in the information systems of the Holder.
    iv. It allows the interested party to locally store the test results on their device once, with a timestamp indicating the date and time they were produced.
     v. In the event that, for any reason, the test has not been completed, the applicant must repeat the process from the beginning.
9. Advises Players who exhibit problematic gaming behaviour with discretion and confidentiality to seek help by contacting specialised structures and counselling or/and rehabilitation centres.
10. Excludes the Player and closes the Electronic Account, based on a court decision or at the request of their legal guardian.
11. It has the right, at its justified discretion, to proceed with the temporary or indefinite exclusion of the Player, provided that, based on the Player Activity data, the information it possesses, and the relevant policy it applies, it is determined that the Player exhibits problematic gaming behaviour and, despite its repeated recommendations, the Player has not proceeded with self-exclusion.
    
    By means of this Agreement, you consent to the evaluation of your Gaming Activity for the purpose of applying the Principles of Responsible Gaming, and you are hereby informed and understand that the relevant obligations of REGENCY-SON are imposed by the applicable regulations and are aimed at protecting both yourself and society as a whole

5.7 Player Exclusion

With this Agreement, REGENCY-SON informs you that, upon your request, you may proceed with a temporary abstention or with a temporary or indefinite exclusion from your Participation in the Games, as well as that:

1. Your application is submitted through your Electronic Account.
2. By submitting a request for temporary suspension, REGENCY-SON places your Electronic Account in a "Blocked" status and keeps your Account in this status for twenty-four (24) hours.
3. By submitting a request for temporary suspension, REGENCY-SON will place your Electronic Account in a "Blocked" status and will keep your Account in this status for at least one month.
4. Upon submission of a request for an indefinite exclusion, REGENCY-SON will set your Electronic Account to “Closed” status and terminate the contractual relationship. REGENCY-SON informs you that the settlement is carried out in accordance with the provisions of paragraph 5.2.4. above. The creation of a new Player Electronic Account may take place upon your request and in accordance with the provisions of decision number 79835 EX 2020/24.7.2020 of the Minister of Finance (B’ 3265), as amended and in force, and the Anti-Money Laundering Regulation, provided that at least one (1) year has passed since the commencement of the exclusion and a new Contract is concluded.
5. In the event of your temporary or permanent exclusion, by accepting the terms of this Agreement, you expressly consent to your registration in the register of excluded persons maintained by REGENCY-SON as well as in the register of excluded persons maintained by the Hellenic Gaming Commission.
6. Your registration in the exclusion register maintained by the Hellenic Gaming Commission (HGC) entails your exclusion from participating in the Games of all Licence Holders.
7. Deposits to your Electronic Account are not permitted before REGENCY-SON verifies your details against the records held in the exclusion register maintained by REGENCY-SON and the HGC.
8. REGENCY-SON or its Affiliates do not send any commercial communication material to Players who are in a state of temporary self-exclusion, temporary or indefinite exclusion.
9. REGENCY-SON informs you that it reserves the right, at its justified discretion, to proceed with your temporary or indefinite exclusion, if, based on the data of your Gaming Activity, the information it possesses, and the relevant Responsible Gaming policy it implements, it is determined that you exhibit problematic gaming behaviour and, despite repeated prompts from REGENCY-SON, you have not proceeded to exclude yourself.
10. REGENCY-SON urges and encourages you to seek help and support from a rehabilitation centre operating in Greece.

5.8 Money Transfers
You understand and accept that:

1. Payments of Participation amounts and profit distribution arising from the Participation must be made to and from REGENCY-SON, without the involvement of any third party, except for Payment Service Providers that are established and operate legally in Greece or in another member state of the European Union or the European Economic Area.
2. Deposits made to the Player’s Electronic Account are interest-free.
3. The transfer of amounts between Electronic Accounts is prohibited.
4. By depositing an amount into your Electronic Account, it is presumed that you have full knowledge of and expressly accept that this is done solely for the purpose of your Participation in the Games.
5. REGENCY-SON reserves the right to withhold amounts from your Electronic Account that correspond to any imposed charges and/or commissions, imposed fees and costs in general, to which it has been subjected, provided that these have been made known to you in advance and do not conflict with the decision of the Minister of Finance with number 79835 EX 2020/24.7.2020 (B' 3265),  as amended and in force the applicable provisions.
6. REGENCY-SON is obliged, upon your request, to send a statement of your Electronic Account to your registered email or postal address within one (1) month and is required to include in this statement all Participations and financial transactions carried out during the reporting period, as well as sufficient information so that you can compare the requested data with the corresponding records you may keep yourself.
7. Electronic Accounts that are in an "Inactive" status and still have a credit balance are protected, through technical and organisational security measures, from unauthorised access or the unlawful withdrawal of funds.
8. In the event that winnings to which you are not entitled are erroneously credited to your Electronic Account, these amounts belong to REGENCY-SON and will be deducted from your Electronic Account following the correction of the erroneous credit and detailed notification to you, without any action required on your part. In the event that the balance of your Electronic Account is insufficient to cover the amount that was erroneously credited, you will still owe the difference to REGENCY-SON, and REGENCY-SON has the right to withhold, without notifying you, any amount that may be credited to your Electronic Account up to the amount of the difference.
9. You may request the withdrawal of any credit balance from your Account, provided that you supply all necessary information that may be requested by REGENCY-SON in order for the relevant procedures to be carried out in compliance with the provisions of the Anti-Money Laundering Regulation and the applicable laws.
10. REGENCY-SON is responsible for ensuring the legality and validity of transactions, to the extent applicable to it, and for this purpose, it must take every possible measure, based on common knowledge, experience and perception, whether technological and/or operational, organisational, or business-related, to control both deposits and withdrawals, even after their completion.
11. REGENCY-SON has the right to refuse and cancel the transaction, even after its completion, if it becomes aware of any information that reasonably justifies questioning its legality and validity, regardless of whether this information has been collected by the company itself or comes to its attention from a person with whom it lawfully cooperates for the organisation and conduct of the Games, or from any other legally competent body or authority.
12. By accepting the Agreement and the Personal Data Protection Policy, you expressly declare that you consent to the processing by REGENCY-SON of the data concerning your bank account number, for the purpose of carrying out financial transactions between you and REGENCY-SON, as well as for the possible verification of your identity, which you provide in the context of fulfilling the purpose of the Agreement.
13. REGENCY-SON sets the specific timeframe as twenty-four (24) hours from the submission of the Player’s withdrawal request, within which it undertakes to issue the relevant payment order, in compliance with the Anti-Money Laundering Regulation and the applicable provisions.
14. REGENCY-SON does not offer Games conducted in any currency other than the euro.
15. REGENCY-SON informs you that, in the event it finds that you have attempted, are attempting, or have carried out transactions through payment accounts of which you are not the beneficiary, it will cancel the transaction, prohibit your transactions and Participation using those accounts, the deposited amount will be returned to the beneficiary of the payment account, and any potential winnings will not be paid out.

5.9 Taxation of Players' Winnings

You understand that any winnings arising from your Participation in the Games are taxed, on a case by case basis, in accordance with the provisions of Law 2961/2001 (Government Gazette A’ 266) “Ratification of the Code of Provisions on the Taxation of Inheritances, Donations, Parental Grants, Dowries and Winnings from Games of Chance”, as in force from time to time. You understand that REGENCY-SON is obliged to withhold the tax corresponding to your winnings and remit it to the Greek State.

5.10 Certification of Winnings
You understand and accept that:

1. You have the right to receive, upon your request, a certificate for the total winnings paid out in the year preceding your application, subject to the conditions and procedure provided for in the Anti-Money Laundering Regulation and the corporate policy of REGENCY-SON.
2. The certificate is issued only after your full details have been certified and verified, in accordance with the Anti-Money Laundering Regulation and the applicable provisions.
3. REGENCY-SON has the right to refuse the issuance of a profit certificate, in accordance with the Law 4557/2018 (A’ 139) and the Anti-Money Laundering Regulation.
   The above apply accordingly to the issuance of a certificate of earnings in the case of creating an Electronic Roaming Account in accordance with the Anti-Money Laundering Regulation.

5.11 Cancellation of Events, Participations and Transactions
You understand and accept that REGENCY-SON implements a cancellation policy for events and/or Participations and/or transactions and, in this context, either preventively or repressively:

1. It examines and evaluates any element or information that comes to its attention and affects the integrity of the organisation and conduct of an event.
2. It is obliged to cancel the offer of events and/or to suspend the settlement of Participations and Transactions related to a cancelled offer:
      i. When it possesses sufficient evidence to question the integrity of an offered market and/or when it possesses sufficient evidence that, in connection with the offering of this event, Suspicious or Unusual transactions, as defined in the Anti-Money Laundering Regulation or the applicable legislation, have been carried out or are being carried out  or were attempted, or are being attempted, and/or when it possesses sufficient evidence of the creation of collusive conduct between Players or sufficient evidence indicating that the integrity of the Games is at risk.
     ii. When it has sufficient evidence that the organisation and/or conduct of the offered events took place in violation of the applicable provisions or the rules of the Game as set out in the Game Guide. gg. Following an order from the competent authorities.
   
   
3. It may cancel the offer of events and/or suspend the settlement of Entries and transactions related to a cancelled offer, provided it demonstrates that a human or technical error has occurred during the offering of the event or during the acceptance of Entries and transactions related to it (e.g. error in the listing of offered odds, error in the time of acceptance of the Entry, error in the charging or crediting of the Electronic Account, etc.).
4. It applies the cancellation policy by addressing similar or identical cases with the same or equivalent measures, for all Players who are found to fall within the scope of this policy.
5. Takes all necessary care and measures to ensure that the policy for the cancellation of  purchased offers and/or suspension of the settlement of Participations and transactions related to a cancelled offer is implemented in a timely manner and, in any case, within a reasonable period from the occurrence of the actual events and the knowledge of the information justifying the relevant decisions.
6. It has the right to provide, in the Game Guide, for more specific cases of cancellation of Participations due to violation of the rules of a Game or Group of Games, as well as to apply rules and procedures for the redistribution of odds and winnings, when an imposed cancellation affects the odds of other Players who are not responsible for the actions that justify the relevant decisions.

6. PROTECTION OF PERSONAL DATA

REGENCY-SON informs all interested parties that it implements a Protection Policy of Personal Data in accordance with the General Data Protection Regulation [Regulation (EU) 2016/679] and Law 4624/2019 (A’ 137), which is posted on the Website: here.

The processing of personal data is carried out in accordance with the Personal Data Protection Policy and includes, among other things, the purposes of processing, the categories of data to be processed, the information that REGENCYSON is required, as appropriate, to provide to the data subject, the identity and contact details of the data controller or their representative, the data retention period, the rights of the data subjects, the technical and organisational security measures, and any other necessary regulation, information, and procedure that the interested party needs to be aware of. The contact details for the data protection officer and the competent personal data supervisory authority are posted at the Privacy Policy hyperlink.

By means of this agreement, we inform you that:

1. In the context of organising and conducting the Games, the legal basis for processing your personal data is the conclusion and execution of the Contract. The data concerning you may be subject to automated processing, including profiling.
2. By accepting the Personal Data Protection Policy, you are informed of and accept the processing of your data in accordance with the terms set out in the Privacy Policy hyperlink.
3. REGENCY-SON is required to comply with the General Data Protection Regulation [Regulation (EU) 2016/679] and Law 4624/2019 (A’ 137), to take appropriate preventive technical and organisational measures so as to prevent the unlawful processing of data and the identification of Players by technical or other means that could reasonably be used by third parties, and to ensure that it, any data processors, as well as those who have an employment, project or mandate relationship with it, do not disclose the identity of individuals whom they know to be Participating in the Games or who have gained any profit or have lost any amount of money from such Participation, and do not disclose, for any reason, their personal details and data without the prior written consent of the data subject, unless such consent is not required when the data is provided in the context of obligations that REGENCY-SON and those who have an employment, project or mandate relationship with it, are legally bound to fulfil.
4. When consent is required, you, as the data subject, have the right to withdraw it at any time; however, the withdrawal of consent does not affect the lawfulness of processing based on consent before its withdrawal.
5. You, as the data subject, will be informed of any modification or extension of the purposes of processing and the categories of data to be processed, in order to provide your renewed consent; otherwise, this Agreement will be automatically terminated.
6. You, as the data subject, are required to promptly inform REGENCY-SON in the event that the information registered during your registration on the Website has changed, either by updating the details of your Electronic Account yourself or by contacting REGENCY-SON, in compliance with the provisions of the Anti-Money Laundering Regulation.
7. The Hellenic Gaming Commission (HGC), as well as any other competent public body or authority, have access to and are permitted to process the data when such processing is necessary for the fulfilment of a duty carried out in the public interest or in the exercise of public authority vested in them.
8. By this document, you accept and declare that you have been informed about the Personal Data Protection Policy of REGENCY-SON; otherwise, this Agreement cannot be concluded.
   
   

7. LIMITATION OF LIABILITY

REGENCY-SON bears no liability towards you for problems, malfunctions, technical faults, damage to your equipment or software, interference or attempts at interference with the network and the systems and elements of the operation, which are not due to gross negligence or wilful misconduct on the part of REGENCY-SON, its employees or its agents, for loss of profits caused by interruption and/or cancellation of events, for errors in data entry, storage and/or processing of registered data, as well as for incomplete or inaccurately transmitted data, which are not due to gross negligence or wilful misconduct on the part of REGENCY-SON, its employees or its agents.

8. CUSTOMER SERVICE

You understand that REGENCY-SON has established and operates a dedicated customer service unit, which will serve customers 24 hours a day, 7 days a week, giving Players the opportunity to contact us in the following ways:

• Email: [email protected]
• Phone: +30 2102214845
• General Information: [email protected]

At the same time, you can contact us via the Live Chat application.

In the hyperlink: https://www.regencycasino.gr/help/ you can find a list of frequently asked questions (FAQs), through which you can search for answers to common questions regarding the requirements for organising, conducting, and participating in the Games.

REGENCY-SON is obliged to serve you and respond to your requests, queries and questions promptly and accurately. You will be explicitly informed by REGENCY-SON in every case where your conversation with the REGENCY-SON customer service unit is being recorded, as well as in every case where your communication is followed by an evaluation of the service by you, whether this is done automatically or not.

For your communication with customer service, REGENCY-SON does not charge charges and you are only charged with the charges of the telecommunications provider you use.

 

9. COMMUNICATION - PLAYER INFORMATION

1. Communication from REGENCY-SON with you and your overall information is conducted through posts and messages on your Electronic Account or via notifications to the email address you provided when creating your Electronic Account and, if this has changed, to the most recent email address you have provided.
2. The notification / notice is considered to have been received by you on the date of transmission.
3. The concurrent use of more than one email address by you is not permitted, whether for the purposes of Participation or for information/notification purposes.
4. In order for REGENCY-SON to lawfully send you commercial communication material, you must first have electronically accepted the option to receive such material through a process which is separate from that provided for the acceptance of this Agreement.
5. REGENCY-SON provides you with the option to stop receiving commercial communication material at any time by withdrawing your consent at the following hyperlink here.
6. For the purposes of this Agreement, it is agreed that the aforementioned communication from REGENCY-SON to You constitutes written communication.
7. The regulatory and legal framework governing the conduct of Games is posted on the HGC website (see here: https://www.gamingcommission.gov.gr/index.php/nomiki-vivliothiki ).

10. COMPLAINTS

1. The Player has the right to submit to the Holder any complaint, grievance, or dispute regarding matters or incidents related to the Games conducted by the Holder and/or the transactions associated with them. For this purpose, the Player can find a template at the following hyperlink (here), which the Player may complete no later than forty-eight (48) hours from the day following the date of the incident.
2. The complaint must include your necessary identification and contact details, specifically:
      i. Full name and father's name
     ii. Date of Birth
    iii. Valid ID Card or Passport Number
    iv. Full Permanent Residence Address
     v. Address and desired way of sending the reply; and must be accompanied by a copy of an Identity Card or Passport or equivalent document from which your identification is derived.
3. The complaint must adequately describe the incidents, the time and the reasons you are invoking, and should include any evidence you have that, in your judgement, substantiates your claims.
4. REGENCY-SON will review the matters mentioned in the complaint and, in any case, will inform you about the issues raised in the complaint within ten (10) days from its submission.
5. If the response from REGENCY-SON does not satisfy you, you may, within ten (10) days from the day following the notification of the response, request that the complaint be reviewed by the HGC. The request for review by the HGC must be obligatorily communicated by you to REGENCY-SON, which shall promptly forward the response and all relevant information regarding the complaint to the HGC.
6. REGENCY-SON has the right not to respond to complaints that are repeated in an abusive manner.
7. REGENCY-SON will not disclose to you any data and information for which it is obliged to maintain confidentiality and/or secrecy in accordance with the applicable provisions.

 
11. INTELLECTUAL PROPERTY

1. REGENCY-SON is the exclusive beneficiary of the trademark "REGENCY-SON", domain names and the content of the Website that it has constructed. These data are protected by applicable law and you do not acquire any intellectual property rights over them from the use of the Website and the provision of the services offered through it.
2. By accepting this Agreement, you declare that you are aware that the above information is the property of REGENCY-SON or its partners or third parties from whom REGENCY-SON has obtained the relevant licence to use.
3. It is prohibited for anyone to reproduce, modify, store, copy, republish, upload, post, transmit or distribute by any means or in any way, as well as to include in any other website or application, public or private system or electronic retrieval service, including text, graphics, videos, messages, codes and/or software, the aforementioned intellectual property elements without the prior explicit and written consent of REGENCY-SON.
4. Any commercial use or exploitation, reproduction, modification, storage, copying, republication, downloading, posting, transmission or distribution by any means or in any manner, as well as the display and use on any other website or application, public or private system or electronic retrieval service, including text, graphics, videos, messages, codes and/or software, of intellectual property elements without the prior, explicit and written consent of REGENCY-SON is prohibited.

 

12. DISPUTE RESOLUTION

1. All disputes arising from or related to this Agreement are subject to the exclusive jurisdiction of the courts of Athens.
2. In the event that a dispute, disagreement, or controversy arises, deriving from or related to this Agreement, REGENCY-SON and You are obliged to make every possible effort for the amicable settlement of the dispute, in accordance with the provisions of the applicable regulations, provided we first inform the Hellenic Gaming Commission (HGC) of the facts and data concerning the dispute and notifying our intention for an amicable settlement.
3. In the event that the dispute cannot be amicably resolved, the contracting parties to this Agreement, namely REGENCY-SON and you shall refer the matter to one of the Alternative Dispute Resolution (ADR) Bodies registered in the relevant Register maintained pursuant to the provisions of Joint Ministerial Decision no. 70330 οικ./2015 (Government Gazette B’ 1421), as in force at the time, provided we first inform the Hellenic Gaming Commission (HGC) of the details and data relating to the dispute and notifying our intention to seek resolution.
4. The HGC may prohibit the parties from amicably settling the dispute or from referring it to Alternative Dispute Resolution (ADR) Bodies, if the facts of the case indicate that the outcome sought through the settlement/resolution contravenes or circumvents the applicable provisions and the terms of this Agreement.
5. The settlement / resolution achieved does not revoke the right of the parties to resort to the competent courts for the protection of their rights, unless they have waived this right.
6. The settlement/resolution reached between the parties does not revoke the right of the HGC to carry out the legally required inspections and to impose the administrative sanctions provided in the applicable regulations.

 

13. EVIDENTIAL STRENGTH

1. The contracting parties agree and accept that instructions, data and transactions transmitted electronically via the internet are automatically recorded in a file and shall constitute conclusive evidence as to the time of registration and their content. Furthermore, the storage of your Participation in the Central Data System of REGENCY-SON constitutes conclusive evidence for all data and information relating to the Gaming Activity.
2. The data recorded in the Central Data System of REGENCY-SON, as well as the books and records issued and kept for accounting or supervisory purposes in printed or electronic form, including copies and extracts thereof, have full evidential value with regard to the entries they contain.
3. In the event of an incorrect money transfer order from or to your Electronic Account, you expressly waive the right to request the cancellation of the instruction and the legal transaction concluded in accordance with it.

14. ASSIGNMENT

You understand that it is expressly prohibited to assign or transfer any right and/or obligation arising from this Agreement to any third party, whether a natural or legal person.

15. DURATION - TERMINATION OF THE CONTRACT

1. This Agreement remains in effect for as long as REGENCY-SON lawfully provides its services under the Licences and you make lawful use of these services, in accordance with the terms of this Agreement and the applicable provisions.
2. This Agreement may be terminated without notice by the contracting parties at any time.
3. The termination of this Agreement takes place either by submitting your application for the closure of your Electronic Account, a template of which is posted on the REGENCY-SON Website here or in the following hyperlink or by closing your Electronic Account by REGENCY-SON, in accordance with the terms of this Agreement and the applicable provisions.
4. The termination notice must be sent to the counterparty and, from the date of its notification, results in the termination of this Agreement, the closure and settlement of your Electronic Account, in accordance with the provisions of the law. 

The following terms of this Agreement shall remain in force even after termination or termination in any way: 5, 6, 7, 11, 12, 14.

 

16. MISCELLANEOUS

1. The Terms of this Agreement, as well as the corporate policies and the documents to which they refer, constitute the entire agreement between REGENCY-SON and you regarding the matters governed by this Agreement and these policies.
2. For any matter not regulated by this Agreement, the applicable provisions shall apply, which prevail over any Term of this Agreement that conflicts with them.
3. In the event that any Term of this Agreement is deemed invalid or unenforceable, the validity or enforceability of the remaining Terms shall not be affected.
4. REGENCY-SON is entitled, following the relevant approval of the HGC, to amend any Term that may be deemed null or void, so as to eliminate the reason for its invalidity or voidness, while, as far as possible, maintaining its content.
5. The present Agreement is governed by Greek Law. Any dispute or tort arising in the context of the Agreement or in connection with it, including any litigation during enforcement proceedings or the taking of any interim measures, shall be subject to the exclusive jurisdiction of the Courts of Athens.